Privacy policy

 

Last updated: 26/02/2026

At VISTILLION, we are committed to protecting your personal information and ensuring a transparent and secure shopping experience. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website, make a purchase, subscribe to our newsletter or interact with our services.

By using this site, you agree to the practices described below.

 

 

1. Information We Collect

 

We collect personal information you provide directly to us, including:

• Name

• Email address

• Billing and shipping address

• Payment information (processed securely through third-party providers)

• Phone number (optional)

• Order details

• Communication preferences

We also automatically collect certain data through cookies and analytics tools, such as:

• IP address

• Device information

• Browser type

• Pages viewed

• Time spent on the site

• Interaction with ads and campaigns

This data helps us improve performance, ensure security and create a better shopping experience.

 

 

2. How We Use Your Information

 

Your information is used for the following purposes:

• Processing and delivering orders

• Payment handling and fraud prevention

• Communicating order confirmations and shipping updates

• Sending promotional emails and newsletters (with your consent)

• Providing exclusive offers and early access to limited drops

• Retargeting and personalized advertising on platforms like Instagram and Facebook

• Improving website performance and user experience

• Customer support and service optimization

We never sell your data.

 

Legal basis for processing

 

We process your personal data based on one or more of the following legal grounds:

• the performance of a contract (order processing and delivery),
• your consent (marketing communications and newsletters),
• compliance with legal obligations (accounting, taxation),
• our legitimate interests (fraud prevention, website improvement, analytics).

These legal bases are defined under Article 6 of the General Data Protection Regulation (GDPR).

 

 

3. Marketing & Communications

 

If you subscribe to our newsletter or opt in during checkout, we may send you:

• Exclusive discounts (including the welcome offer)

• Product updates and restock alerts

• Early access to limited edition releases

• Personalized recommendations

You may unsubscribe at any time using the link in any email.

 

 

4. Cookies & Tracking Technologies

 

We use cookies and tracking tools to enhance your browsing experience and analyze performance. These include:

• Shopify analytics

• Meta Pixel (Facebook & Instagram advertising)

• Google Analytics

• Email marketing trackers (newsletter performance)

You can manage or withdraw your consent at any time through our cookie consent banner or your browser settings. Some features of the website may be affected if cookies are disabled.

 

 

5. Payment Processing

 

Payments are processed securely through trusted third-party providers.

We do not store or have access to your full payment details.

Accepted payment methods include:

• Visa

• Mastercard

• American Express

• Apple Pay

• PayPal (including installment options)

• Klarna

These providers may process and store data in accordance with their own privacy policies.

 

 

6. Sharing Your Information

 

We only share your information with trusted service providers when necessary, such as:

• Payment processors

• Shipping carriers

• Analytics and marketing platforms

• Fraud detection systems

• Customer support tools

All third parties are required to handle your data securely and in compliance with applicable laws.

 

 

7. Data Retention

 

We retain your personal information only as long as necessary to:

• Fulfill your orders

• Meet legal and tax obligations

• Improve our services

• Resolve disputes

You may request deletion of your data at any time, subject to our legal obligations.

8. Your Rights

 

Depending on your location, you may have the right to:

• Access the personal data we hold

• Request correction or deletion

• Withdraw consent for marketing at any time

• Request information about how your data is processed

• Request transfer of your data

 

You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.

 

If you are located in France, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

 

To submit a request, contact us at:

support@vistillion.com

 

 

9. Security

 

We use encryption, secure servers, fraud detection systems and Shopify’s built-in protection tools to safeguard your information.

While no system is perfect, we take all reasonable measures to ensure your data is handled with care and safety.

 

 

10. International Data Transfers

 

Your information may be processed outside your country, including in locations where Shopify or our service providers operate.

All transfers comply with applicable data protection regulations.

 

 

11. Updates to This Policy

 

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

 

 

12. Contact Us

 

Data Controller

The data controller responsible for processing personal data through this website is:

MERLIN LORIS

Sole trader (Entrepreneur Individuel under French law)

50 Avenue des Champs-Élysées

75008 Paris

France

Email: support@vistillion.com