FAQ

FAQ

 

 

What is VISTILLION?


VISTILLION is a premium art brand creating statement artworks designed to inspire ambition, mindset and vision.

Each piece is crafted to elevate interior spaces while representing a lifestyle driven by aspiration and excellence.

 

 

What materials are used in VISTILLION artworks?


Our artworks are built using a premium multi-layer construction, including high-clarity Acryglass, a rigid Dibond backing and precision-mounted prints.

This structure ensures depth, durability and a refined, gallery-grade finish.

 

 

Are VISTILLION artworks limited editions?


Some VISTILLION releases are produced as limited editions, while others belong to permanent or regularly stocked collections.

Limited editions are released in restricted quantities and may not be restocked once sold out.

 

 

Are limited edition artworks returnable?

 

Limited edition artworks are sold as Final Sale.

They are not eligible for returns or exchanges for change of mind.

However, if an artwork arrives damaged, it remains fully covered and must be reported within 72 hours of delivery.

 

 

What is your return policy?

 

For non-limited edition artworks, returns may be requested within 14 days of delivery, provided the artwork is unused and in its original condition.

Return shipping costs are the responsibility of the customer.

For full details, please refer to our Return & Refund Policy.

 

 

What if my artwork arrives damaged?

 

If your artwork arrives damaged or defective, please contact us within 72 hours after delivery with clear photos of:

  • the damaged area,

  • the packaging,

  • and the shipping label.

 

Once confirmed, a full refund will be issued.

You will not be required to return the artwork.

 

 

Do VISTILLION artworks come with a warranty?


Yes. All VISTILLION artworks are covered by a 30-year quality warranty, protecting against manufacturing defects and material issues under normal indoor conditions.

Full warranty terms are available on our Quality & Warranty page.

 

 

How should I care for my artwork?

 

Each artwork is designed for indoor display and benefits from UV-resistant materials. 

To preserve optimal visual quality over time, we recommend avoiding prolonged exposure to direct sunlight, excessive humidity or heat sources.

Cleaning should only be done using a microfiber cloth.

Please refer to our Care Instructions page for full guidance. Improper care may void the warranty.

 

 

Do colors look exactly like on my screen?


We strive to represent our artworks as accurately as possible.

However, slight variations in color or finish may occur due to screen settings and lighting conditions. These variations are part of the artistic process.

 

 

How long does shipping take?

 

Orders are prepared within 1 to 3 business days.

Shipping is handled by our trusted delivery partners, with estimated delivery times depending on your location:

  • France: typically 2 to 3 business days after dispatch

  • Europe: generally 3 to 6 business days, depending on destination

 

Once your order has been shipped, tracking information is provided by email, allowing you to follow your delivery at every step.

 

 

Do you ship internationally?

 

We currently ship across Europe.

Shipping availability and fees are displayed at checkout.

 

 

Can I cancel my order?

 

Orders may be cancelled within 12 hours of purchase.

After this timeframe, cancellation cannot be guaranteed as the order may already be in preparation.

 

 

What if I entered the wrong shipping address?

 

Please ensure all shipping information is accurate at checkout.

VISTILLION cannot be held responsible for delivery issues caused by incorrect or incomplete addresses.

 

 

How can I contact VISTILLION?

 

For any questions, please contact us at:

support@vistillion.com

You can also message us on WhatsApp (messages only, no calls): +33 7 59 75 54 53 — Monday to Friday, 10am–7pm · Saturday, 10am–6pm.

Our team aims to respond within 24 to 48 business hours.